FAQ

R&M Innovations repairs Dell laptops, desktops and workstations as an authorised partner. Certified technicians service Inspiron, XPS, Latitude, Precision and OptiPlex models using genuine or OEM-grade parts.

• Laptops: Inspiron, XPS, Latitude, Precision
• Desktops and workstations: OptiPlex, Precision
• Board-level diagnostics and repairs
• Screen, battery, keyboard and port replacements
• SSD/RAM upgrades, OS reinstalls and driver optimisation

Yes. R&M Innovations provides onsite Dell repairs in Birmingham for suitable systems and faults. Free local collection and return is available within 20 miles of B1 2LP. Outside this radius we arrange low-cost tracked courier. Remote IT help is available UK-wide for software and network issues.

R&M Innovations is a Dell Authorised Service Partner with certified technicians and 30+ years of experience. Labour is a fixed £60 + VAT with diagnostics included. Average turnaround is 3 business days. A 90-day workmanship warranty is included.

• Dell Authorised Service Partner (verified)
• Certified technicians using genuine or OEM parts
• Clear estimates and turnaround expectations
• Competitive pricing and flexible scheduling
• Free collection/return within 20 miles of B1 2LP

Labour is a flat £60 + VAT with diagnostics included for common faults. Parts are quoted separately and fitted only after your approval. We accept card, bank transfer and major online payments, and provide itemised invoices suitable for business records.

Contact us by phone, email or our online portal for a same-day response. Approve the itemised quote and most jobs complete in about three business days. Free collection/return is available within 20 miles of B1 2LP.

• Call 01215172217 or email info@rm-innovations.co.uk
• Approve the itemised quote
• We collect locally or arrange UK-wide courier
• Repair and QA with progress updates
• Return delivery or onsite handover

Yes. Labour is £60 + VAT with diagnostics included. Parts are quoted separately. There are no hidden workshop fees. We obtain your approval for any extras before proceeding.

Most Dell repairs complete in about three business days from approval. Express options are available for urgent cases. Courier jobs include transit time. We provide clear ETAs and progress updates throughout.

• Typical turnaround: ~3 business days
• Express service available for urgent cases
• Courier repairs include transit time
• Status updates provided throughout

R&M Innovations follows Dell-documented procedures and ESD-safe handling aligned to JEDEC JESD625. Devices are logged, protected and tracked through structured diagnostics and multi-stage QA. Every completed repair includes a 90-day workmanship warranty.

You get authorised Dell expertise from certified technicians, fixed £60 + VAT labour with diagnostics included, a 90-day workmanship warranty, and free local collection/return within 20 miles. UK-wide courier options are available.

• Labour: £60 + VAT (diagnostics included)
• Average turnaround: ~3 business days
• Free collection/delivery radius: 20 miles from B1 2LP
• Workmanship warranty: 90 days
• Parts: manufacturer warranty (varies)

R&M Innovations offers authorised Dell repairs for laptops, desktops and servers with fixed £60 + VAT labour. Most services complete in 2–3 business days; complex board or server work may take 3–5 days.

• Screen replacement — 2–3 days
• Battery replacement — 1–2 days
• SSD upgrade & data clone — 1–2 days
• Motherboard repair/replace — 3–5 days
• Server diagnostics (PowerEdge) — 2–4 days

Booking follows five clear steps. Free collection and delivery apply within 20 miles of our Birmingham office. UK-wide courier options are available.

• Contact us or open a ticket via the portal
• Receive an itemised quote (£60 + VAT labour + any parts)
• Approve scope; choose onsite, collection, or courier
• We perform diagnostics, repair, QA and send updates
• Return via free local collection or tracked courier

Book online, by phone or email. We supply packing guidance and arrange low-cost tracked collection. After repair we return the device via tracked courier. Most repairs complete in about three business days plus transit time.

• Packing and shipping guidance provided
• Low-cost courier arranged (or use your own)
• Tracked shipments both ways
• Diagnostics and approval before parts fitment
• Regular progress updates

Completed Dell repairs include a 90-day workmanship warranty. Parts carry their own manufacturer warranty where applicable. We use genuine or OEM-grade components and follow Dell procedures. For in-warranty devices we liaise with Dell to protect coverage.

Yes. R&M Innovations supports business contracts with defined SLAs for response and turnaround. Priority queuing, scheduled maintenance and onsite assistance are available. Scope, reporting and escalation paths can be tailored to your compliance needs.

• Service contracts for ongoing cooperation
• Priority queuing and maintenance scheduling
• On-site IT support and network troubleshooting
• Secure data wiping and recovery services
• Tailored scope, reporting and escalation options

Collection and return is free within a 20-mile radius of B1 2LP. We support customers nationwide via low-cost courier. Remote assistance is available UK-wide for software issues. Onsite visits are available locally for eligible jobs.

• Birmingham city and 20-mile free collection radius
• West Midlands served via collection/onsite
• UK-wide coverage through courier service
• Remote support available nationwide

Free collection/return operates within 20 miles of B1 2LP. UK-wide courier transit typically takes 1–2 working days each way. Same-day onsite may be possible locally. Dispatch cut-off is 15:00.

• Free collection/delivery: within 20 miles of B1 2LP
• Courier: UK-wide, 1–2 working days each way
• Same-day onsite: Birmingham area, subject to availability
• Cut-off for same-day dispatch: 15:00

Verify R&M Innovations’ authorised Dell repair status, handling standards and data policies using these official sources:

• Dell Technologies Partner Program
• JEDEC JESD625 (ESD Handling)
• ICO UK GDPR guidance
• Dell Partner Locator